Exchange and Return Policies
As per NIRAASA’s exchange and return policies, mentioned under as:
– Exchange and Return within 2 days subject to stock availability and complete details of purchase.
– For return and exchange within 2 days of purchase, please email us at info@niraasa.com or call +92-3283718864 during working days (Monday to Saturday).
– Washed, used or damaged garments would not be exchanged.
– Product purchased on ‘sale’ can only be exchanged in different size, depending on the size availability.
– In case of lost shipment, customer must inform via email [info@niraasa.com] with the complete
order details. We will set an inquiry regarding your claim. If after inquiry, it is confirmed that your
claim is valid, then the product will be shipped again.
Exchanging items shipping cost will be charged to customer.
Refund Policy
At NIRAASA, we prioritize your satisfaction. If you’re unhappy with your purchase, we’re here to help.
– Items must be returned within 2 days of purchase.
– Items must be unused, unwashed, and in their original condition with tags attached.
– Sale or clearance items are non-refundable, unless defective.
– To initiate a return, contact us at info@niraasa.com or through WhatsApp: with your order details.
– After receiving and inspecting your return, we’ll notify you of approval or rejection.
– Approved refunds will be processed to the online payment method within 4-5 working days.
– Shipping fees are non-refundable unless the return is due to a defect or error on our part.
If you receive a damaged or defective item, please notify us within a day to our email or WhatsApp.
Shipping Policy
By using NIRAASA’s website, you agree to our shipping policies. there are mentioned under as:
– If you face any delay in the delivery after the order being dispatched from the company, then you are advised to contact us or inform about the delay on our WhatsApp number(03283718864).
– We offer [COD] Cash on delivery and via Mastercard/Visa payment mode.
– Order delivery time: 4-5 working days. (During sale period the order delivery time may differ from the actual promised time.)
